Customer Experience Coordinator

3 weeks ago


Stamford, Connecticut, United States Subaru Stamford Full time
Detailed Job DescriptionKey Responsibilities:
  1. Meet with customers to determine their vehicle repair and service needs.
  2. Bid on and recommend repairs while ensuring transparency and trust with the customer.
  3. Maintain accurate records of customer interactions, including correspondence and work orders.
  4. Communicate effectively with technicians and other team members to ensure efficient workflow and timely completion of tasks.
  5. Participate in quality control initiatives to continuously improve processes and services offered.
Requirements:
  • Familiarity with automotive industry practices and terminology.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize multiple responsibilities simultaneously.
  • High school diploma or equivalent required; degree in related field preferred.


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