Customer Service Representative
2 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at EverStaff. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients/drivers, ensuring their needs are met and exceeded.
Key Responsibilities:- Provide timely and effective assistance to clients/drivers via phone, addressing their inquiries and resolving issues related to rental vehicles, accidents, and roadside assistance.
- Accurately capture and input client information into our database, ensuring seamless communication and record-keeping.
- Locate and provide clients/drivers with information on the nearest rental agency or body shop, facilitating a smooth experience.
- Handle vendor-related issues and questions, ensuring prompt resolution and maintaining strong relationships.
- Communicate with clients/drivers to obtain approval for rental upgrades, drop fees, or other requests outside of their parameters.
- High School Diploma/GED.
- Prior customer service, call center, and/or car rental experience is preferred.
- Proficiency in computer systems and typing speed of at least 30 WPM.
- Strong verbal and written communication skills, with a flexible attitude and upbeat personality.
- A supportive management team and collaborative work environment.
- A direct hire opportunity with a growing company.
- Advancement opportunities for career growth and development.
EverStaff is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, or any other protected status under the law.
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