Customer Service Ambassador
3 weeks ago
The Green Air Group LLC is seeking a highly skilled Customer Service Representative to join their team. This role will serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing information on products or services. The successful candidate will possess excellent time management skills, patience, empathy, and a commitment to customer satisfaction.
Key Responsibilities
• Manage inbound calls, emails, and live chat inquiries to address customer questions, provide information, and resolve issues.
• Identify and assess customers' needs to achieve satisfaction by resolving complaints, providing appropriate solutions, and following up to ensure resolution.
• Work closely with other departments to escalate complex inquiries or technical issues and follow up until resolution.
• Update customer information in the company's database, ensuring accuracy and confidentiality of personal information.
Requirements
• Excellent time management skills and dependability are essential.
• Patience, empathy, a positive attitude, and a commitment to customer satisfaction are necessary.
• Attention to detail, with strong organizational skills, is required.
• Previous customer service or call center experience is preferred but not required; on-the-job training provided.
• General business mathematics skills needed.
• Ability to manage multiple projects/tasks simultaneously.
Benefits
• Health insurance
• Dental insurance
• Vision insurance
• Paid Holidays
• Paid time off
• Salary is dependent on skills and experience.
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