Customer Experience Ambassador

3 weeks ago


Freeport, Florida, United States The Green Air Group LLC Full time
Job Overview

The Green Air Group LLC seeks a highly skilled Customer Service Representative to join its team. This is an on-site position located in Freeport, Florida.

Responsibilities
  • Manage inbound calls, emails, and live chat inquiries to address customer questions, provide information, and resolve issues.
  • Identify and assess customers' needs to achieve satisfaction by resolving complaints, providing appropriate solutions, and following up to ensure resolution.
  • Work closely with other departments to escalate complex inquiries or technical issues and follow up until resolution.
  • Update customer information in the company's database, ensuring accuracy and confidentiality of personal information.
  • Continually promote the Company's products and services.
  • Assist with small tasks throughout the office.

We offer competitive salary of $45,000 - $55,000 annually based on skills and experience, as well as comprehensive benefits including health insurance, dental insurance, vision insurance, paid holidays, and paid time off.

Requirements

To be successful in this role, you will need:

  • Excellent time management skills and dependability.
  • Patience, empathy, a positive attitude, and a commitment to customer satisfaction.
  • Attention to detail, with strong organizational skills.
  • Previous customer service or call center experience preferred but not required; on-the-job training provided.
  • General business mathematics skills needed.
  • Ability to manage multiple projects/tasks simultaneously.
  • Experience using ServiceTitan software a plus but not required.
  • MS Office, Outlook, Word, and Excel a plus but not required.


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