Customer Service Ambassador

2 weeks ago


Freeport, Florida, United States The Green Air Group LLC Full time
Job Description:

As a key member of The Green Air Group LLC, you will play a vital role in ensuring exceptional customer experiences. This on-site position is based in Freeport, Florida, and involves managing inbound calls, emails, and live chat inquiries to address customer questions and resolve issues.

  • Responsibilities:
  • Address customer inquiries, provide product information, and resolve issues in a timely and professional manner.
  • Work closely with other departments to escalate complex inquiries or technical issues.
  • Update customer information in the company's database, maintaining accuracy and confidentiality.
  • Promote the Company's products and services through excellent customer service skills.
  • Assist with various tasks throughout the office.
Requirements:
  • Skills and Qualifications:
  • Excellent time management and organizational skills.
  • Demonstrated patience, empathy, and a positive attitude towards customers.
  • Able to manage multiple projects simultaneously.
  • Previous customer service or call center experience preferred but not required.
  • Familiarity with ServiceTitan software an asset but not essential.
  • Proficiency in MS Office, Outlook, Word, and Excel an advantage.
Benefits:
  • Competitive Salary and Benefits Package:
  • The estimated salary for this position is $45,000 - $60,000 per annum, dependent on skills and experience.
  • The Company offers a comprehensive benefits package, including health, dental, and vision insurance, paid holidays, and paid time off.


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