Production Support Lead

1 week ago


Davidson NC USA, United States CoolSnail Full time
Job Title: Production Support Lead

Job Summary:

CoolSnail is seeking a highly skilled Production Support Lead to join our team in Davidson, NC. As a key member of our compensation management solution group, you will be responsible for leading production support activities, planning production calendars, and coordinating daily production activities.

Key Responsibilities:

  • Plan and coordinate production calendars to meet stakeholder review and payroll deadlines
  • Coordinate daily production activities, including pipeline scheduling, report generation, integrations, and troubleshooting
  • Monitor production activities to ensure successful completion or coordinate resolution of any production failures
  • Perform root cause analysis, resolution coordination, and incident tracking to closure
  • Coordinate software release testing and regression testing
  • Develop release playbooks to ensure a smooth rollout

Requirements:

  • Experience across all phases of the Software Development Lifecycle
  • Experience with Microsoft Office Suite
  • Experience managing incidents using ServiceNow or similar tools
  • Experience with supporting Informatica ETL, Oracle PL/SQL, and production support roles and responsibilities
  • Ability to work well and adapt to change in a fast-paced environment
  • Excellent written, verbal, and interpersonal communication skills

Preferred Qualifications:

  • SAP Commissions experience
  • Scripting languages such as Unix Bash shell, Perl, or Python
  • Experience performing system application testing and system administration duties

What We Offer:

CoolSnail offers a competitive salary range of $90,000 - $110,000, plus benefits and bonus opportunities.


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