Production Support Lead
1 week ago
Job Summary:
CoolSnail is seeking a highly skilled Production Support Lead to join our team in Davidson, NC. As a key member of our compensation management solution group, you will be responsible for leading production support activities, planning production calendars, and coordinating daily production activities.
Key Responsibilities:
- Plan and coordinate production calendars to meet stakeholder review and payroll deadlines
- Coordinate daily production activities, including pipeline scheduling, report generation, integrations, and troubleshooting
- Monitor production activities to ensure successful completion or coordinate resolution of any production failures
- Perform root cause analysis, resolution coordination, and incident tracking to closure
- Coordinate software release testing and regression testing
- Develop release playbooks to ensure a smooth rollout
Requirements:
- Experience across all phases of the Software Development Lifecycle
- Experience with Microsoft Office Suite
- Experience managing incidents using ServiceNow or similar tools
- Experience with supporting Informatica ETL, Oracle PL/SQL, and production support roles and responsibilities
- Ability to work well and adapt to change in a fast-paced environment
- Excellent written, verbal, and interpersonal communication skills
Preferred Qualifications:
- SAP Commissions experience
- Scripting languages such as Unix Bash shell, Perl, or Python
- Experience performing system application testing and system administration duties
What We Offer:
CoolSnail offers a competitive salary range of $90,000 - $110,000, plus benefits and bonus opportunities.
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