Customer Service Representative II-PFS
2 weeks ago
As a Customer Service Representative II-PFS at Trinity Health, you will be responsible for performing day-to-day customer service activities within the hospital revenue operations of an assigned Patient Business Services (PBS) location. This role requires strong communication and problem-solving skills to ensure excellent customer service and resolve any issues that may arise.
Key Responsibilities:
- Provide exceptional customer service to patients, families, and healthcare providers.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Collaborate with the PBS team to ensure seamless operations and achieve business objectives.
- Stay up-to-date with changing policies, procedures, and regulations to ensure compliance.
Requirements:
- High school diploma or equivalent required.
- 1-2 years of customer service experience in a healthcare setting preferred.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and supportive work environment.
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