Customer Service Representative

4 hours ago


Farmington, Michigan, United States Ace Controls Full time
Job Summary

Ace Controls is seeking a highly skilled Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing sales orders, and supporting the growth and expansion of our company sales.

Key Responsibilities
  • Provide timely and effective communication with customers, both internal and external, to resolve inquiries and requests.
  • Enter sales orders into our computer terminal using QAD software and perform routine maintenance as required.
  • Maintain accurate customer master records and collaborate with Area Sales Managers and Application Engineers to resolve issues and prioritize projects.
  • Manage customer requirements regarding pricing, delivery, and issue resolution, ensuring a high level of order accuracy and confirmation.
  • Coordinate shipments and expedite as required, monitoring customer demand and collaborating with Production Planning and Purchasing to ensure on-time delivery.
  • Resolve customer credit and debit issues, working directly with Finance, and maintain export control compliance, working with Finance and Shipping to ensure countries shipped to are in accordance with EAR regulations.
Requirements
  • Minimum of three to five years of applicable customer service experience in a manufacturing environment.
  • High School Diploma or approved GED; minimum of a 2-year degree preferred.
  • Minimum of two years EDI experience.
  • Knowledge of QAD or SAP preferred; knowledge of SAP C4C module preferred.
Preferred Skills
  • Excellent communication and organization skills.
  • Strong problem-solving skills.
  • Accuracy in detail work.
  • Ability to work with minimum supervision and effectively prioritize tasks relative to importance.
  • Ability to work under stressful time constraints.


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