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Customer Service Representative

2 months ago

Farmington Hills, Michigan, United States The Auto Club Group Full time
Customer Service Representative

Are you passionate about delivering exceptional customer experiences? Do you have a knack for building strong relationships and resolving issues with ease? We're seeking a highly motivated and customer-focused Customer Service Representative to join our team at The Auto Club Group.

About the Role:

  • Provide top-notch customer service to our members, responding to inquiries and resolving issues in a timely and professional manner.
  • Work closely with our sales team to promote membership and travel products, identifying opportunities to upsell and cross-sell.
  • Collaborate with colleagues to achieve sales and customer satisfaction goals, contributing to a positive and productive work environment.
  • Stay up-to-date on product knowledge and industry trends, using this expertise to provide informed and personalized service to our members.

What We Offer:

  • A competitive hourly wage of $14.00-$21.00, with opportunities for bonuses and career advancement.
  • A comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.
  • A dynamic and supportive work environment, with opportunities for professional growth and development.

Requirements:

  • High school diploma or equivalent required; prior customer service experience a plus.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Basic mathematical calculations and problem-solving skills, with the ability to work accurately and efficiently in a fast-paced setting.

Why Join Our Team?

The Auto Club Group is a leading provider of membership, travel, and insurance services, with a rich history of innovation and customer satisfaction. As a Customer Service Representative, you'll be part of a dynamic team that's dedicated to delivering exceptional experiences and building long-term relationships with our members. If you're passionate about customer service and eager to grow your career, we encourage you to apply today