Customer Service Representative

6 days ago


Farmington, Michigan, United States Thornton & Grooms Inc Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Thornton & Grooms Inc. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional manner.

Key Responsibilities
  • Provide top-notch customer service via phone, email, and chat
  • Resolve customer complaints and concerns in a fair and timely manner
  • Work collaboratively with internal teams to resolve customer issues
  • Meet or exceed performance metrics and targets
  • Participate in ongoing training and development to improve customer service skills
Requirements
  • 1+ years of customer service experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Availability to work a specific schedule
  • Ability to pass a background check and drug test
What We Offer
  • Paid community service and wellness days
  • Excellent medical, dental, and vision coverage
  • 1:1 match on retirement savings
  • Free Home Care Club and 50% discount on services
How to Apply

Stop by for an onsite interview every Friday at 9 am, Monday at 3 pm, or Tuesday at 4 pm. Please arrive at 24565 Hallwood Ct, Farmington Hills, 48335. Parking is available in our two building lots. Plan to be here for about an hour and a half for an overview of the company, tour, and interview. Check out our reviews at the link: Learn More About Our Company | Thornton & Grooms (thorntonandgrooms.com)



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