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Senior Team Advocate

2 months ago

Cleveland, Ohio, United States Balance Grille Cleveland Full time
Job Overview

Position Title: Senior Team Advocate

Department: Store Leadership Team

Reports to: Operations Director

Supervisory Roles: Training Leader, Scheduling Leader, Team Members

Subordinate Roles: Advocate BA

Position Summary:
As a Senior Team Advocate, you will play a pivotal role in ensuring that the needs of store-level team members are effectively addressed while striving to meet the performance standards of Balance Grille Cleveland. This position involves overseeing the training of Advocate BAs in accordance with established guidelines and executing all responsibilities associated with the Advocate BA role.

Key Responsibilities:

  • Perform all tasks outlined in the Advocate BA job description.
  • Understand and implement all relevant Health Department regulations.
  • Manage team members, including monitoring attendance, maintaining professional demeanor, and delegating tasks appropriately.
  • Facilitate communication with the Front of House Leadership, Elite Team Members, and other store personnel.
  • Oversee food quality, portion sizes, and maintain temperature and waste logs.
  • Respond promptly to communications on designated platforms.
  • Ensure cleanliness of the dining area, register, and preparation zones throughout the shift.
  • Secure the premises by turning off lights and locking doors at the end of the shift.
  • Manage operational checklists effectively.
  • Uphold all standards established by training managers.
  • Train Advocate BAs to meet the expectations set by Training Leaders.

Essential Behavioral Traits:

  • High energy, positive outlook, maturity, and leadership capabilities.
  • Commitment to collaboration with all stakeholders, including executive and management teams, store personnel, vendors, and customers.
  • Self-motivated and able to work independently, with a passion for helping others achieve their goals.
  • Ethical, honest, and trustworthy, capable of addressing challenges effectively.
  • Strong brand ambassador.

Essential Skills:

  • Proficient in relevant technology and software.
  • Exceptional team-building abilities.
  • Strong communication skills.
  • Effective leadership qualities.

Qualifications:

  • Adept at managing diverse personalities and multiple initiatives simultaneously.

Physical and Mental Requirements:

  • Ability to lift a minimum of 30 lbs.
  • Strong cognitive abilities.
  • Proficient in manual dexterity and motor skills.

Work Environment:
Fast casual restaurant setting.

Compensation:
To be determined by the CEO.