Senior Advocate

2 weeks ago


Cleveland, Ohio, United States Balance Grille Cleveland Full time
Job Summary

Balance Grille Cleveland is seeking a highly skilled and motivated Advocate Elite to join our Store Level Leadership Team. As an Advocate Elite, you will be responsible for ensuring the needs of our store-level team members are met, while working to meet the performance expectations of Balance Pan-Asian Grille.

Key Responsibilities
  • Oversee all in-store training of Advocate BAs and implement guidelines set by the Training Leader.
  • Perform at a high level all Advocate BA responsibilities.
  • Manage employees, including clock in/clock out, attitudes, appearance, and delegation of tasks.
  • Communicate effectively with the Store FOH CL, Elite Ninja, Elite Advocate, and Elite Bubblista.
  • Manage food pars, portion size, temperature logs, waste logs, and quality.
  • Respond promptly to SLACK messages in location, position, and direct message channels.
  • Cleanliness of lobby, register, and expo area during the shift, maintenance of equipment, and maintenance of environment.
  • Turn off lights and lock doors to end a shift.
  • Manage Jolt Lists.
  • Maintain all standards set forth by Training managers.
  • Train Advocate BAs to the standards set forth by the TLs.
Essential Qualifications
  • High energy, positive attitude, maturity, and leadership.
  • Sincere commitment to work collaboratively with all constituent groups.
  • Self-starter, able to work independently, and entrepreneurial.
  • Excellent brand advocate.
Work Environment

Fast casual restaurant environment.

Salary/Hourly Rate

To be determined by CEO.



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