Technical Support Specialist

3 weeks ago


Minneapolis, Minnesota, United States Apex Systems Full time

Job Overview

A technical support specialist is needed for a data center position with Apex Systems. This role requires excellent troubleshooting and problem-solving skills to resolve hardware and infrastructure issues.

Key Responsibilities

  • Analyze, troubleshoot, and resolve issues within IT infrastructure, including HPE & Multi-Vendor Enterprise systems, servers, storage, and networking.
  • Understand a Data Center IT Operations environment and use software tools to perform day-to-day functions and troubleshooting.
  • Perform high volume/low impact tasks efficiently and knowledgeably.
  • Provide installation and/or break/fix support, including component replacement and hardware troubleshooting.
  • Resolve escalations and clear blocking issues to enable continued delivery of datacenter support activities.

Requirements

  • Ability to work with a pallet jack and data center server lifting tools.
  • Lift up to 40 lbs and stand for extended periods without assistance.
  • Pass a background check.
  • Mechanical aptitude and ability to follow procedures to make component-level repairs using ESD best practices.
  • Familiarity with basic Microsoft Office products.
  • Excellent written and verbal communication skills.
  • Organized and able to document daily activities.
  • Ability to maintain successful communication and working relationships at all levels.
  • Ability to work solo and within a team structure.

Estimated Salary: $65,000 - $85,000 per year

This salary estimate is based on the location in Minneapolis, MN and industry standards.



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