Technical Support Advocate

3 days ago


Minneapolis, Minnesota, United States ReSound Full time
Empowering Individuals with Hearing Loss
At ReSound, we are committed to empowering individuals with hearing loss to hear more, do more, and be more than they ever thought possible. Our team is passionate about delivering exceptional customer service and ensuring a positive consumer experience with GN ReSound.

About the Job
We are currently seeking a highly skilled Consumer Relations Specialist to join our team. As a key member of our technical support services department, you will play a critical role in delivering exceptional customer service and ensuring a positive consumer experience with GN ReSound. Key responsibilities include handling consumer inquiries, directing consumers to Hearing Care Professionals as necessary, researching inquiries by consumers regarding history of hearing aids, accessories, and parts, performing outbound calls, providing referrals for Hearing Care Professionals using company systems, collaborating with local customer-facing departments to resolve consumer issues, documenting all consumer interactions in systems designated by the company, and completing assigned projects.

What We Offer
As a leading medical device manufacturer, we offer a competitive benefits package, including health insurance, a 401(k) plan, paid time off, and paid holidays. You will have opportunities for professional development, flexible working arrangements, and a supportive work environment.

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