Factory IT Technical Support Specialist
2 days ago
Spectrum Safety Solutions is a leading provider of fire detection and suppression solutions, operating in over 20 countries with a global team. We are seeking an experienced Manufacturing IT Technical Support Specialist to join our team in the Manufacturing industry.
About the Role
The successful candidate will provide technical support to our production team, ensuring the smooth operation of our JDE system and resolving technical issues in a timely manner. The ideal candidate will have experience with JDE system, Microsoft Office Suite Products, and network topology, including LAN, WAN, and wireless technologies.
Key Responsibilities
- Provide technical support to our production team and ensure the smooth operation of our JDE system
- Troubleshoot and resolve technical issues in a timely manner
- Collaborate with cross-functional teams to ensure that our production processes run efficiently and effectively
- Provide positive customer service to our internal stakeholders
Required Qualifications
- Associate's degree in Information Technology, Computer Science or related field or equivalent work experience
- 3+ years of experience in manufacturing IT support or a similar role
- Experience with JDE system
- Proficiency in Microsoft Office Suite Products
- Strong understanding of network topology, including LAN, WAN, and wireless technologies
Salary Range
$60,000 - $75,000 per year, depending on experience.
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