Customer Service Representative

4 weeks ago


Fort Collins, Colorado, United States The UPS Store Full time
Job Summary

We are seeking a highly skilled and customer-focused Center Associate to join our team at The UPS Store. As a key member of our retail team, you will be responsible for delivering exceptional customer service, processing packages for courier shipment, and operating various equipment and devices.

Key Responsibilities
  • Deliver outstanding customer service to walk-in customers and telephone inquiries
  • Practice good listening skills with customers, team members, and leadership
  • Take ownership of customer shipping needs and offer viable solutions
  • Learn and operate all product and service offerings, alternative solutions, and industry trends
  • Maintain a clean, organized, and safe working environment
Requirements
  • High school diploma or GED required
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 50+ pounds and stand for long periods of time
Benefits
  • PTO (after 6 months employed)
  • 401K (after 6 months employed)
  • Ongoing Training
  • Uniforms
  • Bonuses (after 3 months employed)

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local laws.



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