Customer Service Representative

2 hours ago


Fort Collins, Colorado, United States Ent Credit Union Full time

Job Description

At Ent Credit Union, we're dedicated to improving the financial quality of life of our members. As a Member Service Representative, you'll play a crucial role in helping us achieve this mission. Your primary responsibility will be to provide exceptional member service, driving satisfaction and retention by helping members take full advantage of our products and services.

Key Responsibilities

  • Accurately and professionally handle member transactions, including new account creation, account maintenance, and basic Service Center Control Manual procedures.
  • Maintain a strong knowledge of our products and services, regularly providing referrals to members in all areas, including lending, investments, electronic banking, wealth management, and business banking.
  • Comply with safety and service standards defined in our Policies and Procedures documents, as well as financial regulations, including the Bank Secrecy Act and Consumer Financial Protection Bureau.
  • Meet job training requirements and maintain a cash drawer following procedures defined in our Cash Control Policy.

Requirements

  • High School Diploma/G.E.D. or Equivalent.
  • 6+ months of customer service and cash handling experience required.
  • Sales experience preferred.

Benefits

This position is eligible for an incentive plan and a bilingual (Spanish) stipend. We offer a competitive hourly range of $19.91 – $21.99 (S10) for the Member Service Representative position and $25.83 (S11) for the Member Service Representative Senior position. Final compensation will be determined by various factors, including relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.



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