Property Management Specialist
4 days ago
D.R. Horton, Inc., a leading homebuilder in the U.S., is seeking a highly skilled Service Manager-PM to join our team. As a Service Manager-PM, you will be responsible for maintaining our Build-To-Rent communities and delivering exceptional customer satisfaction.
Key Responsibilities:- Evaluate resident repair issues to determine if they are warrantable items
- Process and complete written or electronic work orders and/or verbal requests from residents for home repairs
- Perform necessary repairs to homes, including carpentry work, drywall, texture repair, and painting
- Schedule and manage subcontractors to make designated warranty and make ready/turn repairs
- Certify warranty work is completed within contractor obligations
- Follow up with homeowners to ensure concerns are addressed in a timely and professional manner and satisfaction of work is met
- Process charge-back documentation and invoices
- Maintain an essential and necessary inventory of parts and supplies needed to perform customary work
- Register and track warranty status for all applicable items
- Complete construction and acceptance walks on ready homes to ensure the highest quality standards are met
- Field emergency service calls when on call during nights and weekends
- Manage the move-out turn process, including the physical move-out and exchange of keys, identifying repairs, turn cost estimates, and vendor selection
- Conduct move in and out orientation process, including condition of home and arranging for any work to be done as identified during move in inspection
- Maintain the grounds, common areas, and amenities
- High school diploma or general education degree (GED)
- Five to seven years related experience, including carpentry work, drywall, texture repair, and painting
- Must have a vehicle capable of carrying supplies, valid driver's license, personal supply of general tools, and be willing to drive among designated communities in daytime and nighttime
- Ability to work independently and be productive without supervision
- Ability to utilize DHI Residential warranty applications on a smart phone, tablet, or laptop
- Ability to apply common sense understanding to carry out instructions furnished in written, oral form or via DHI Residential warranty applications
- Proficiency with MS Office and email
- Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; climb, balance, and stoop, crouch, or crawl; walk up and down stairs; walk on unlevel terrain; use hands to fingers to handle or feel; reach with hands and arms; talk and hear
- Ability to lift and/or move up to 50 pounds
- Prior experience as a Service Manager in Residential/Property Management
- Experience with minor electrical, plumbing, and HVAC repair work
- Community onboarding and disposition experience is a plus
We offer an excellent benefits package, including medical, vision, and dental insurance, 401(K), employee stock purchase plan, flex spending accounts, life insurance, vacation, sick, personal time, and company holidays. Join a winning team with a Fortune 500 company and build your future with D.R. Horton, America's Builder.
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