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Customer Account Coordinator

2 months ago

Plano, Texas, United States Chevron Phillips Chemical Full time

Job Summary

Chevron Phillips Chemical is seeking a highly skilled Customer Account Coordinator to join our Commercial Organization. This role plays a critical part in developing and executing our company's strategy and business plans.

Key Responsibilities

  • Manage customer orders from placement to settlement, ensuring compliance with records requirements and accurate entry into our Electronic Storage System.
  • Collaborate with territory sales managers to discuss key accounts and projects, facilitating follow-up and communication.
  • Reconcile and verify customer purchase orders against quotes, advising on exceptions and deviations.
  • Liaise with plant and transportation partners to coordinate on-time pickups and deliveries.
  • Support customer relationships, manage inventory, and expedite shipments as needed.
  • Utilize SAP system elements to investigate, analyze, and resolve problems.
  • Provide coverage for team members and work outside of normal business hours as required.
  • Travel is necessary for this role, with less than 10% of time spent on the road.

Requirements

  • High School diploma or GED and 3+ years of customer service and sales negotiation experience.
  • Excellent communication skills (verbal and written).
  • Strong problem-solving and multi-tasking capabilities.
  • Proven ability to work effectively in a team environment that prioritizes customer service and business growth.
  • Experience with SAP and Microsoft Office (Word, Excel, and Outlook).

Preferred Qualifications

  • Knowledge of polyethylene pipe products.

Benefits

Chevron Phillips Chemical offers a competitive benefit package, including medical, dental, and life insurance, 401k, incentive plan, paid vacation, and holidays. We maintain a safe and drug-free workplace through pre-employment screening and background checks.

Equal Opportunity Employer

Chevron Phillips Chemical is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, veteran status, or marital status.