Customer Account Representative
1 month ago
We are seeking a highly motivated and customer-focused Customer Account Specialist to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional service, and driving business growth.
Key Responsibilities- Develop and execute customer engagement strategies to drive sales growth and customer retention
- Collaborate with internal teams to resolve customer issues and improve operational efficiency
- Analyze customer data to identify opportunities for growth and improvement
- Communicate effectively with customers to provide timely and accurate updates on shipments and other matters
- Utilize our global technology platform, Navisphere, to generate reports and analyze load data to exceed customer expectations
We offer a dynamic and supportive work environment, with opportunities for professional growth and development. Our comprehensive benefits package includes:
- Medical, dental, and vision insurance
- 401(k) with 6% company matching
- Employee Stock Purchase Plan
- Flexible spending accounts
- Paid time off and holidays
- Paid parental leave
- Charitable giving match program
To be successful in this role, you will need:
- High school diploma or equivalent
- Previous customer engagement experience
- Ability to travel up to 5% (domestically)
We value a diverse and inclusive work environment and encourage applications from candidates with a range of backgrounds and experiences. If you have:
- Basic proficiency in Microsoft Office Suite
- Attention to detail and problem-solving skills
- Negotiation, collaboration, and influencing skills
- A bachelor's degree from an accredited college or university
We would love to hear from you
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