Customer Account Representative

1 month ago


Plano, Texas, United States C.H. Robinson Full time
About the Role

We are seeking a highly motivated and customer-focused Customer Account Specialist to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional service, and driving business growth.

Key Responsibilities
  • Develop and maintain relationships with customers to ensure continued partnership and growth
  • Communicate shipment updates proactively and accurately to ensure a customer-centric approach
  • Analyze customer inquiries and provide quality and timely insights and updates to customers
  • Proactively identify opportunities to improve operational efficiency
  • Leverage C.H. Robinson's global technology platform, Navisphere, to generate reports, analyze load data, and exceed customer expectations
  • Network internally with Account Management, Operations, and Capacity teams
Requirements
  • High School Diploma or GED equivalent
  • Previous customer engagement experience
  • Ability to travel up to 5% (domestically)
Preferred Qualifications
  • Value a diverse and inclusive work environment
  • Have basic proficiency in Microsoft Office Suite of Programs
  • Display attention to detail, accuracy, and problem-solving
  • Exhibit demonstrated negotiation, collaboration, and influencing skills
  • Hold a Bachelor's Degree from an accredited college or university
About C.H. Robinson

C.H. Robinson is a global leader in third-party logistics and freight brokerage. We are committed to providing our employees with a dynamic and inclusive work environment, where they can grow and develop their careers. Our company values diversity, equity, and inclusion, and we strive to create a workplace where everyone feels valued and respected.

Benefits
  • Two medical plans (including a High Deductible Health Plan)
  • Prescription drug coverage
  • Enhanced Fertility benefits
  • Flexible Spending Accounts
  • Health Savings Account (including employer contribution)
  • Dental and Vision
  • Basic and Supplemental Life Insurance
  • Short-Term and Long-Term Disability
  • Paid and floating holidays
  • Paid time off (PTO)
  • Paid parental leave
  • Paid time off to volunteer in your community
  • Charitable Giving Match Program
  • 401(k) with 6% company matching
  • Employee Stock Purchase Plan
  • Plus a broad range of career development, networking, and team-building opportunities


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