Customer Account Representative
1 month ago
We are seeking a highly motivated and customer-focused Customer Account Specialist to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional service, and driving business growth.
Key Responsibilities- Develop and maintain relationships with customers to ensure continued partnership and growth
- Communicate shipment updates proactively and accurately to ensure a customer-centric approach
- Analyze customer inquiries and provide quality and timely insights and updates to customers
- Proactively identify opportunities to improve operational efficiency
- Leverage C.H. Robinson's global technology platform, Navisphere, to generate reports, analyze load data, and exceed customer expectations
- Network internally with Account Management, Operations, and Capacity teams
- High School Diploma or GED equivalent
- Previous customer engagement experience
- Ability to travel up to 5% (domestically)
- Value a diverse and inclusive work environment
- Have basic proficiency in Microsoft Office Suite of Programs
- Display attention to detail, accuracy, and problem-solving
- Exhibit demonstrated negotiation, collaboration, and influencing skills
- Hold a Bachelor's Degree from an accredited college or university
C.H. Robinson is a global leader in third-party logistics and freight brokerage. We are committed to providing our employees with a dynamic and inclusive work environment, where they can grow and develop their careers. Our company values diversity, equity, and inclusion, and we strive to create a workplace where everyone feels valued and respected.
Benefits- Two medical plans (including a High Deductible Health Plan)
- Prescription drug coverage
- Enhanced Fertility benefits
- Flexible Spending Accounts
- Health Savings Account (including employer contribution)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid and floating holidays
- Paid time off (PTO)
- Paid parental leave
- Paid time off to volunteer in your community
- Charitable Giving Match Program
- 401(k) with 6% company matching
- Employee Stock Purchase Plan
- Plus a broad range of career development, networking, and team-building opportunities
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