Membership Services Representative

1 week ago


Spokane, Washington, United States YMCA of the Inland Northwest Full time
Membership Services Representative

At the YMCA of the Inland Northwest, we're committed to strengthening community through youth development, healthy living, and social responsibility. As a Membership Services Representative, you'll play a vital role in delivering exceptional customer service and ensuring a positive experience for our members.

Key Responsibilities:
  • Process membership enrollments and program registrations with accuracy and efficiency
  • Provide comprehensive tours of our facility and promote membership opportunities
  • Handle cash transactions and maintain a till drawer
  • Respond to member inquiries and resolve issues in a professional and courteous manner
  • Collaborate with staff to achieve sales and retention goals
Requirements:
  • High school diploma or equivalent required
  • 1-2 years of experience in customer service or a related field
  • Proficiency in standard business software and computer operations
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer:
  • Frequent opportunities to make a difference in the lives of our members
  • Free individual YMCA membership and program discounts
  • Paid sick time and flexible scheduling
  • Up to two hours of Child Watch services per day
  • Retirement plan with 8% employer contribution after 2 years of service


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