Field Service Technician

5 days ago

Longview, Texas, United States Ocado Group Full time
Job Title: Field Service Technician

Join Ocado Group as a Field Service Technician and be part of our innovative team that is revolutionizing the grocery shopping experience.

About the Role:

We are seeking a skilled Field Service Technician to work within our facility in Longview, Texas. As a Field Service Technician, you will be responsible for maintaining and repairing our SORT system, troubleshooting complex issues, and providing exceptional customer service.

Key Responsibilities:
  • Address and resolve complex technical issues escalated by Product Support Specialists.
  • Follow escalation matrix for unresolved issues to hardware and software teams as necessary.
  • Utilize electrical wiring diagrams and schematics to troubleshoot issues.
  • Diagnose technical issues involving robotic machines, including Fanuc Arms, network connections, hard drives, and electrical box malfunctions.
  • Read and interpret device logs to identify and resolve problems.
  • Review and understand Standard Operating Procedures (SOPs) and implement changes as they relate to the remote monitoring system to fix issues within the Robotic machines.
  • Manage onsite inventory and perform physical audits to ensure a sufficient supply of spare parts and maintain a safe and organized work environment around equipment.
  • Create and update the ticketing tool daily.
  • Conduct preventative maintenance on robotic systems to ensure optimal performance and avoid potential problems.
  • Travel to different sites as needed to provide on-site support for customers.
  • Serve as the primary point of contact for the customer on-site, providing exceptional customer service and support.
Requirements:
  • Up to 1 year of experience in a similar role in a technical environment.
  • Diploma or Bachelor's degree in Electrical Engineering, Computer Hardware and Software, or a related field.
  • Strong understanding of electrical systems, network connections, and robotic technologies.
  • Excellent troubleshooting and problem-solving skills.
  • Effective communication skills with the ability to explain technical issues to non-technical users.
  • Proficiency in using ticketing systems like Freshdesk and Jira.
  • Ability to work independently and as part of a team.
  • Customer-oriented attitude with a focus on providing high-quality service.

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