Technology Solutions Engineer

4 weeks ago

Phoenix, Arizona, United States System One Full time

Job Summary:

Leverage technical expertise to design, build, and maintain technology solutions that meet business objectives. Collaborate with cross-functional teams to deliver high-quality applications and infrastructure.

Responsibilities:

  • Perform design tasks and develop components of application and technical architecture.
  • Develop test cases and data, execute tests, and participate in code reviews.
  • Assist with selecting platforms, integrating, and configuring solutions.
  • Develop software components and hardware for new and emerging technology projects.
  • Provide consultation on common issues and best practices for junior staff.
  • Ensure quality of project deliverables while maintaining compliance with relevant standards and processes.

Required Skills:

  • Verbal and written communication skills, problem-solving skills, customer service, and interpersonal skills.
  • Basic ability to work independently and manage time.
  • Basic knowledge of the full software development lifecycle.
  • Basic ability to troubleshoot issues and make system changes as needed.
  • Knowledge of computer development software across multiple platforms.

Education/Experience:

  • High School Degree and Bachelor's degree (computer science, software engineering, or relevant field) or equivalent work experience required.

Job Description:

Candidate should possess skills aligned to Site Reliability Engineering (SRE) principles with a focus on the discipline specific to this position.

SRE is a software engineering approach to PNC's SRC Operations. SRE professionals use software as a tool to manage systems, solve problems, and automate tasks.

Engineers focus on improving all aspects of reliability, acting as a conduit between infrastructure and application teams on support issues and improving tools, automation, processes, and software.

Responsibilities:

  • Monitor systems and infrastructure to maintain operational and performance levels.
  • Rotational on-call responsibilities.
  • Work closely with other SRC professionals/engineers when issues arise, collaborate on troubleshooting, and provide consultation/resolution with events/incidents.
  • Anticipate potential problems before they become impacting and collaborate to determine solutions.
  • Gather and analyze metrics from tools and system/application logs to assist in performance tuning, fault finding, and resolution.
  • Create sustainable systems and services through automation, processes enhancement, tools, and noise reduction.
  • Build automation to manage the SRC operations and eliminate/minimize manual functions and toil.
  • Collaborate with Application/Infrastructure support engineers and operations teams.
  • Engage in post-incident reviews for improvements and determining the cause to prevent recurrence.

Required Knowledge, Skills, and Abilities:

  • Possess a breadth and depth of technical and management knowledge.
  • Continuous improvement mindset, always looking for opportunities to streamline, routinize, or automate.
  • Working knowledge across technology the following support areas: Server, Converged Solutions, Storage, Middleware, Mainframes, Networking, Workflow, and Knowledge Management.
  • Process: Skilled and knowledgeable in ITSM; proficiency in operations analytics methodologies to drive performance improvement (e.g., Lean).
  • Soft Skills: Adaptability to prioritize criticality to incoming incidents; high volume environment, capable of balancing multiple projects, ability to quickly learn and adapt to testing and support requirements for non-production work.

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