Resort Hospitality Associate

2 weeks ago


Santa Fe, New Mexico, United States The Springs Resort and Spa, Pagosa Springs, CO Full time
Job Overview

We are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at The Springs Resort and Spa in Pagosa Springs, CO.

This is a full-time position that requires excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. If you are passionate about delivering exceptional customer service and have a strong desire to make a positive impact on our guests' experiences, we encourage you to apply.

About The Springs Resort and Spa

Located in the heart of Pagosa Springs, CO, our resort offers breathtaking views of the surrounding mountains and access to 25 naturally hot therapeutic mineral pools. Our commitment to wellness and exceptional guest service makes us an ideal destination for relaxation and rejuvenation.

Job Responsibilities
  • Greet and check-in guests, ensuring a smooth and welcoming arrival experience.
  • Manage guest check-outs and handle billing inquiries in a timely and professional manner.
  • Provide information about resort amenities and services, including spa treatments, concierge services, and local recommendations.
  • Maintain accurate guest records and manage reservations through our property management system.
  • Address and resolve guest complaints or concerns promptly and professionally.
Requirements
  • High school diploma or equivalent required; degree in hospitality management preferred.
  • Previous experience in a front desk or customer service role preferred.
  • Familiarity with property management systems is a plus.
What We Offer
  • A competitive salary of $**45,000 - $55,000 per year**, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
  • The opportunity to work in a beautiful and relaxing environment, surrounded by nature's wonders.
  • A dynamic and supportive team environment, with opportunities for growth and development.


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