Protection Services Representative

1 week ago


Santa Fe, New Mexico, United States Heritage Hotels & Resorts Full time

Heritage Hotels & Resorts Inc. offers a unique work environment that embodies the culture, spirit, and traditions of New Mexico.

Salary: $17-$21 Hourly

We are seeking a highly skilled Security Officer to join our team at the Eldorado Hotel and Spa in Santa Fe, NM.

Job Description:

  • Work under the direction of the Regional Director of Security.
  • Maintain a high level of professionalism with coworkers, guests, and leadership.
  • Communicate regularly regarding security job assignments and required timeframe for proper workflow.
  • Familiarize yourself with safety, sanitation, and health regulations policies.
  • Reduce opportunities for crime through thorough, preventive patrol and high visibility of security throughout the premises.
  • Monitor unusual, illegal or dangerous activities occurring on the premises.
  • Resourcefully solve issues that arise and seize control of any problematic situation.
  • Address all complaints from guests and debrief with team members in person whenever possible.
  • Promote a comfortable and non-threatening environment for guests and employees.
  • Aid individuals who are in danger of physical harm or in need of medical attention.
  • Respond to emergencies as prescribed in Emergency Service Procedures.
  • Patrol all areas of the property and assist guests with room access, valet, bell services and housekeeping if required during the shift.
  • Input written reports and activity summaries of all incidents answered during shift while adhering to company guidelines on confidentiality.
  • Assist in ensuring compliance with liquor laws.
  • Participate in developing and presenting security-related programs.
  • Will be cross-trained to assist at any of our sister properties.
  • Perform other duties as assigned consistent with the functions of this position.

Requirements:

  • Strong knowledge of security software and MS Office preferred.
  • Excellent verbal and written communication skills and ability to multitask.
  • Ability and willingness to work flexible hours including weekends, holidays, and late nights.
  • Ability to work on your feet for eight hours or more.
  • Must be able to lift/push/reach for/carry 30+ pounds frequently.
  • Minimum of 2 years or equivalent combination of education and experience; security management ideal, hospitality experience preferred.
  • High school diploma or equivalent experience/training.
  • CPR Certification and Driver's License Required, Alcohol Servers License preferred.

NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans.



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