Protection Services Representative
1 week ago
Heritage Hotels & Resorts Inc. offers a unique work environment that embodies the culture, spirit, and traditions of New Mexico.
Salary: $17-$21 Hourly
We are seeking a highly skilled Security Officer to join our team at the Eldorado Hotel and Spa in Santa Fe, NM.
Job Description:
- Work under the direction of the Regional Director of Security.
- Maintain a high level of professionalism with coworkers, guests, and leadership.
- Communicate regularly regarding security job assignments and required timeframe for proper workflow.
- Familiarize yourself with safety, sanitation, and health regulations policies.
- Reduce opportunities for crime through thorough, preventive patrol and high visibility of security throughout the premises.
- Monitor unusual, illegal or dangerous activities occurring on the premises.
- Resourcefully solve issues that arise and seize control of any problematic situation.
- Address all complaints from guests and debrief with team members in person whenever possible.
- Promote a comfortable and non-threatening environment for guests and employees.
- Aid individuals who are in danger of physical harm or in need of medical attention.
- Respond to emergencies as prescribed in Emergency Service Procedures.
- Patrol all areas of the property and assist guests with room access, valet, bell services and housekeeping if required during the shift.
- Input written reports and activity summaries of all incidents answered during shift while adhering to company guidelines on confidentiality.
- Assist in ensuring compliance with liquor laws.
- Participate in developing and presenting security-related programs.
- Will be cross-trained to assist at any of our sister properties.
- Perform other duties as assigned consistent with the functions of this position.
Requirements:
- Strong knowledge of security software and MS Office preferred.
- Excellent verbal and written communication skills and ability to multitask.
- Ability and willingness to work flexible hours including weekends, holidays, and late nights.
- Ability to work on your feet for eight hours or more.
- Must be able to lift/push/reach for/carry 30+ pounds frequently.
- Minimum of 2 years or equivalent combination of education and experience; security management ideal, hospitality experience preferred.
- High school diploma or equivalent experience/training.
- CPR Certification and Driver's License Required, Alcohol Servers License preferred.
NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans.
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