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Customer Care Associate

2 months ago

Seattle, Washington, United States Secord Insurance Full time
Position Overview

Are you dedicated to delivering outstanding customer support and ensuring client satisfaction? Secord Insurance is seeking a Customer Service Representative to become an integral part of our team. In this position, you will serve as the primary liaison for our clients, addressing their inquiries, providing essential information, and guaranteeing a positive interaction with our organization.

What We Offer
  • Attractive Annual Salary Commensurate with Experience
  • Generous Paid Time Off (PTO)
  • Comprehensive Health, Dental, and Vision Coverage
  • Hands-on Training and Professional Development
  • Retirement Savings Plan Options
Key Responsibilities
  • Professionally manage both incoming and outgoing calls
  • Effectively communicate via phone and email to meet customer requirements
  • Accurately document customer interactions and update records as necessary
  • Perform various administrative duties, including data entry and correspondence management
  • Ensure the confidentiality of customer information at all times
  • Take on additional responsibilities as assigned by the team
Qualifications
  • Exhibit a professional and approachable demeanor
  • Possess excellent written and verbal communication skills
  • Demonstrate strong organizational and interpersonal skills
  • Ability to prioritize and manage multiple tasks effectively
  • Proficient in Windows Operating System and Microsoft Office Suite
  • Exhibit effective time management and multitasking abilities
  • Fast and accurate typing and data entry capabilities
  • Must successfully complete licensing examination within the designated timeframe
  • Adhere strictly to attendance and punctuality standards