Customer Experience Associate
1 week ago
Sydecar, Inc is revolutionizing the world of private markets by making them more accessible, transparent, and liquid. Our goal is to simplify and standardize the private investing experience, empowering capital allocators to discover and support visionary entrepreneurs who are shaping the future.
Our MissionWe're dedicated to creating a platform that takes care of all the behind-the-scenes tasks, from automating banking and ensuring compliance to handling contracts and managing taxes. This leaves investors the freedom to concentrate on what matters most: making valuable deals and nurturing meaningful relationships.
The Customer Experience TeamThe Customer Experience team at Sydecar helps our customers get where they need to go. As the primary contact for all of our customers and their investors, the team works daily to resolve customer support cases, provide feedback for new product solutions, and manage an SPV or Fund from formation to closing, and beyond.
About the OpportunityCustomer Experience Associates are Sydecar's ambassadors to our Fund Managers and their Investors. The ideal candidate has an interest in alternative investing and is an excellent communicator with a strong desire to help others solve problems, no matter how big or how small. Each associate will gain a deep understanding of SPVs, the current alternative investing landscape, and the process behind building and iterating upon a Financial Technology product.
Responsibilities- Respond to customer support inquiries to ensure a delightful experience
- Identify product and process improvements that will shape the future of our product and workflow
- Liaise with senior members of the team, as well as our Legal, Tax, and Product teams to answer customer questions and educate first-time Deal Organizers via our support inbox
- Develop an expert knowledge of our product, our customers, and our industry
- Support customer-facing projects and product discovery
- 2-4 years of experience working in a customer support or operations role preferably at a software company
- Intermediate knowledge of venture investing or related fields
- Excellent and professional written and verbal communication skills
- Attention to detail and ability to manage many tasks at once without dropping the ball
- Passion for customer service and creating positive experiences
- Ability to effectively evaluate problems and propose sensible, scalable solutions
- Process driven and highly organized, with an eye for process/product improvement
- Detail oriented
- Experience working in a customer support role in FinTech or alternative investments industries
- Fund accounting knowledge
- Competitive Salary
- Generous Medical, dental, & vision
- Equity
- Bonus Plan
- 401k with 6% Company Match
- PTO
- Parental Leave for All Employees
- Life Insurance
Sydecar, Inc is an equal opportunity employer and is committed to providing a work environment free of discrimination and harassment. All employment decisions at Sydecar are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, national origin, sex, age, physical or mental disability, HIV status, sexual orientation, gender identity, or any other status protected by law.
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