Customer Experience Representative
2 days ago
About Rivian
">Rivian is a leading electric vehicle manufacturer, and we're seeking a highly skilled Customer Experience Representative to join our team. In this role, you will be responsible for managing a book of business from reservation to the purchase process. You will work closely with customers to provide exceptional service, ensuring their needs are met throughout their journey.
About the Role
">This is a full-time position that offers a competitive salary range of $65,000 - $80,000 per year, depending on experience. As a Customer Experience Representative, you will be required to have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.
Key Responsibilities
">- Manage customer relationships from reservation to purchase
- Provide exceptional customer service through various channels (phone, email, chat)
- Collaborate with cross-functional teams to resolve customer issues
Requirements
">- 2+ years of customer-facing experience in a related field
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
Benefits
">- Competitive salary range of $65,000 - $80,000 per year
- Comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and holidays
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