Customer Experience Representative

2 days ago


Irvine, California, United States Rivian Full time

About Rivian

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Rivian is a leading electric vehicle manufacturer, and we're seeking a highly skilled Customer Experience Representative to join our team. In this role, you will be responsible for managing a book of business from reservation to the purchase process. You will work closely with customers to provide exceptional service, ensuring their needs are met throughout their journey.

About the Role

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This is a full-time position that offers a competitive salary range of $65,000 - $80,000 per year, depending on experience. As a Customer Experience Representative, you will be required to have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities

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- Manage customer relationships from reservation to purchase

- Provide exceptional customer service through various channels (phone, email, chat)

- Collaborate with cross-functional teams to resolve customer issues

Requirements

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- 2+ years of customer-facing experience in a related field

- Excellent communication and problem-solving skills

- Ability to work in a fast-paced environment

Benefits

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- Competitive salary range of $65,000 - $80,000 per year

- Comprehensive benefits package, including medical, dental, and vision insurance

- Paid time off and holidays



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