Customer Service Representative
2 weeks ago
We are seeking a highly skilled and friendly Receptionist to provide exceptional customer service to our clients at Courtesy Automotive Center.
Key Responsibilities:
- Provide exceptional customer service and ensure the overall satisfaction of guests during their visit
- Act as a point of contact for guests, assisting with inquiries, requests, and issues that may arise
- Greet guests upon arrival and provide a warm welcome
- Provide information on dealership amenities and services
- Address guest complaints or concerns in a timely and professional manner
- Anticipate guest needs and proactively offer assistance or recommendations
- Operate phone system to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Maintain a neat and organized workspace, including the concierge desk and lobby area
- Collaborate with other staff to ensure a seamless guest experience
Qualifications:
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Strong attention to detail
- Previous experience in customer service is preferred
- Ability to work flexible hours, including nights and weekends is required
Benefits:
- Medical
- Dental
- Vision
- Voluntary Life/Accident
- 401K
- Paid Vacation
Must have and maintain a clean driving record. To be considered for employment, release of such information will be required.
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