General Manager

6 days ago


Glendale, Arizona, United States Gecko Hospitality Full time
Job Summary

We are seeking a seasoned Restaurant Operations Manager to lead our fast-casual concept to success. As a key member of our team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a high level of operational excellence.

Key Responsibilities
  • Leadership and Team Management
    • Recruit, develop, and train a high-performing team to achieve sales and customer satisfaction goals.
    • Coach and mentor team members to improve performance and retention.
  • Operational Excellence
    • Manage inventory, food quality, and controllable costs to maximize profitability.
    • Ensure compliance with food safety and sanitation regulations.
    • Maintain a clean and organized store environment.
  • Customer Satisfaction
    • Empower team members to provide exceptional customer service and resolve guest complaints.
    • Monitor and improve customer satisfaction through regular feedback and surveys.
  • Financial Management
    • Manage cash handling, payroll, and other financial responsibilities.
    • Monitor and analyze sales and profit data to inform business decisions.
Requirements
  • 3+ years of experience in restaurant management, preferably in a fast-casual or quick-service environment.
  • Proven track record of driving sales growth and improving customer satisfaction.
  • Strong leadership and team management skills.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • Food safety certification and knowledge of food safety and sanitation regulations.


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