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E-commerce Specialist

2 months ago

Dallas, Texas, United States Dal-Tile Full time
About the Role

We are seeking an exceptional E-commerce Specialist to join our team at Dal-Tile. As an E-commerce Specialist, you will play a pivotal role in optimizing our online business operations and delivering exceptional customer service.

Key Responsibilities
  • Maintain all our sales touchpoints — website portals, online marketplaces, and aggregators — and oversee online sales, review content, problem solve issues that limit consumers view online and optimize the overall customer experience.
  • Write and edit product content that will be published on e-Commerce websites/portals.
  • Set standards, systems, and best practices for new product listings, content creation, distribution, and maintenance.
  • Work closely with different teams (product management, graphics, sales) to provide updated content that will be shared across e-Commerce platforms.
  • Provide support in other areas of SEO, Keyword Research, and Website UX.
  • Identify SEO best practices regarding inventory, pre-orders, and pricing policies.
  • Monitor changes in product sales by using web analytics and Excel spreadsheets (pivot tables, vlookups, etc) to stay organized.
Requirements
  • e-commerce experience with key accounts (Ex: Amazon & Wayfair)
  • 5+ years of experience in customer support
  • Dal-Tile inner company experience a plus
  • Proficient in MS Office Applications
  • Strong communication skills - written, verbal, presentation
About Dal-Tile

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service

Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.