Medical Customer Service Specialist

1 week ago


North Richland Hills, Texas, United States Biolife Plasma Services Full time
Join Our Team as a Plasma Center Technician

We are seeking a highly motivated and detail-oriented individual to join our team as a Plasma Center Technician at BioLife Plasma Services. As a Plasma Center Technician, you will play a critical role in collecting plasma that serves a higher purpose in developing life-saving medicines for those with rare diseases.

Responsibilities:
  • Provide exceptional customer service to our donors, ensuring their safety and satisfaction.
  • Screen new and repeat donors, take and record donor vital signs and finger stick results, and maintain accurate records.
  • Prepare donor charts, coordinate donor compensation, and use our Donor Information System to track donor information.
  • Identify operational opportunities for continuous improvement and initiate changes to center processes as needed.
  • Work in a fast-paced team environment, ensuring a clean and professional work environment, and attending team meetings.
  • Be dependable and flexible, working a variety of shifts, including evenings, weekends, and holidays.
Requirements:
  • High school diploma or equivalent.
  • Ability to walk and/or stand for the entire work shift.
  • Ability to work evenings, weekends, and holidays.
  • Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees.
  • Ability to lift up to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
  • Fine motor coordination, depth perception, and ability to hear equipment from a distance.
Preferred Qualifications:
  • Experience working in food service, retail, hospital, lab, or a regulated environment.
  • Strong customer service skills.
  • Desire to work in a fast-paced workplace.
About BioLife Plasma Services

We are a subsidiary of Takeda Pharmaceutical Company Ltd. and are committed to improving the lives of patients with rare diseases. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment.



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