Claims Management Leader

4 weeks ago


Chicago, Illinois, United States First Chicago Insurance Company (FCIC) Full time

We are seeking a highly skilled Claims Management Leader to join our team at First Chicago Insurance Company (FCIC). As a key member of our Claims Management Team, you will be responsible for the direct supervision of the Casualty Claims unit. Your scope of responsibility will include ensuring compliance with State mandated claims handling guidelines and assuring proper investigation and conclusions of claims. You will also be responsible for monitoring production, staff development, and the quality of files assigned to the Unit.

The ideal candidate will have 5+ years of auto liability claims and supervisory experience, as well as strong technical and administrative background in auto claims handling. You will be able to work independently on technical and administrative matters in accordance with company policy and procedures. Good leadership, training, and development skills are also essential for this role.

In addition to your technical skills, you will be able to communicate effectively with staff and management, and have excellent interpersonal and organizational skills. You will also be able to pass written examinations where required by state statutes to become a licensed claim adjuster.

As a Claims Management Leader at FCIC, you will have the opportunity to work in a dynamic and fast-paced environment, and will be rewarded with a competitive benefits package, including flexible work schedules, hybrid remote/in-office opportunities, and a commitment to your training and development.

Responsibilities of this role include:

  • Leading, motivating, and providing direction to the Casualty Unit
  • Conducting file and diary reviews to monitor adjuster's work and ensure appropriate documentation is available
  • Placing appropriate authority level on claim files based on investigation of facts and approving settlement checks within authority
  • Reviewing reports and designing procedures to improve claim settlement and customer service levels
  • Overseeing the implementation and monitoring of procedures to ensure effectiveness and compliance
  • Determining training needs of the department and establishing training programs
  • Working with staff on litigation handling and developing a cost-effective defense strategy
  • Identifying systems issues and suggesting enhancements
  • Managing administrative functions, including reviewing, providing direction, and assigning new losses, screening and selecting candidates, setting performance objectives, and conducting performance appraisals


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