Complex Claims Director
2 weeks ago
American International Group (AIG) is seeking a seasoned Complex Claims Director to spearhead our claims handling efforts. As a key member of our team, you will be responsible for analyzing and processing complex claims, ensuring prompt and cost-effective resolutions.
Key Responsibilities:- Analyze and process bodily injury and third-party property damage claims, investigating and gathering information to determine exposure.
- Develop and implement proactive claims handling strategies to achieve timely and cost-effective resolutions.
- Direct independent adjusters to gather information and control costs, ensuring efficient claim resolution.
- Identify and evaluate coverage issues, preparing comprehensive coverage letters with supervisory review and analysis.
- Assess liability and resolve claims within established evaluation parameters.
- Maintain accurate and timely claim files, documenting clear and concise analysis on coverage, damages, reserves, and liability.
- Process and pay invoices in a timely manner, coordinating vendor referrals for additional investigation and/or litigation management.
- Calculate and assign timely and appropriate reserves, monitoring reserve accuracy throughout the claim lifecycle.
- 7+ years of General Liability/Auto claims experience.
- Experience with complex and high-exposure General Liability Bodily Injury and Property damage claims.
- Excellent communication and negotiation skills, with advanced experience in litigation claims management.
- Strong technical expertise in interpreting insurance contracts and in-depth knowledge of claim handling procedures.
- Advanced analytical and problem-solving skills, with the ability to initiate and champion change initiatives.
AIG is a global leader in commercial and personal insurance solutions, committed to reimagining insurance to make a bigger difference in the world. We invest in our people through continuous learning and development, fostering a culture that celebrates diversity, inclusion, and belonging.
We are an equal opportunity employer, committed to providing reasonable accommodations to job applicants and employees with disabilities. If you require a reasonable accommodation, please contact us.
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