Complex Claims Director

2 weeks ago


Chicago, Illinois, United States American International Group Full time
Transformative Claims Leadership Opportunity

American International Group (AIG) is seeking a seasoned Complex Claims Director to spearhead our claims handling efforts. As a key member of our team, you will be responsible for analyzing and processing complex claims, ensuring prompt and cost-effective resolutions.

Key Responsibilities:
  • Analyze and process bodily injury and third-party property damage claims, investigating and gathering information to determine exposure.
  • Develop and implement proactive claims handling strategies to achieve timely and cost-effective resolutions.
  • Direct independent adjusters to gather information and control costs, ensuring efficient claim resolution.
  • Identify and evaluate coverage issues, preparing comprehensive coverage letters with supervisory review and analysis.
  • Assess liability and resolve claims within established evaluation parameters.
  • Maintain accurate and timely claim files, documenting clear and concise analysis on coverage, damages, reserves, and liability.
  • Process and pay invoices in a timely manner, coordinating vendor referrals for additional investigation and/or litigation management.
  • Calculate and assign timely and appropriate reserves, monitoring reserve accuracy throughout the claim lifecycle.
Requirements:
  • 7+ years of General Liability/Auto claims experience.
  • Experience with complex and high-exposure General Liability Bodily Injury and Property damage claims.
  • Excellent communication and negotiation skills, with advanced experience in litigation claims management.
  • Strong technical expertise in interpreting insurance contracts and in-depth knowledge of claim handling procedures.
  • Advanced analytical and problem-solving skills, with the ability to initiate and champion change initiatives.
About AIG:

AIG is a global leader in commercial and personal insurance solutions, committed to reimagining insurance to make a bigger difference in the world. We invest in our people through continuous learning and development, fostering a culture that celebrates diversity, inclusion, and belonging.

We are an equal opportunity employer, committed to providing reasonable accommodations to job applicants and employees with disabilities. If you require a reasonable accommodation, please contact us.



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