Customer Service Representative
3 weeks ago
As a Receptionist and Customer Service Representative for Ramiro Alvarez - State Farm Agent, you will play a vital role in providing exceptional customer service and supporting the growth of our business. We are seeking a highly motivated and organized individual to join our team and assist with managing our website and social media content.
Key Responsibilities:
- Establish and maintain strong customer relationships, following up as needed to ensure satisfaction.
- Provide prompt, accurate, and friendly customer service, addressing inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Collaborate with the agent to manage website and social media content, ensuring a strong online presence.
- Maintain a high level of work ethic and commitment to success, striving for excellence in every aspect of the role.
Benefits:
- 401(k) matching after 12 months of service
- Hourly pay
- Health benefits
- Paid time off (vacation and personal/sick days)
- Valuable experience and opportunities for growth
Requirements:
- Excellent interpersonal and communication skills, both written and verbal
- Strong organizational and detail-oriented skills
- Ability to learn computer functions and effectively relate to customers
- Bilingual - Spanish required
- Property and Casualty license (must be able to obtain)
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