Customer Service Representative

3 weeks ago


Simi Valley, California, United States Ramiro Alvarez - State Farm Agent Full time
Job Summary:

As a Receptionist and Customer Service Representative for Ramiro Alvarez - State Farm Agent, you will play a vital role in providing exceptional customer service and supporting the growth of our business. We are seeking a highly motivated and organized individual to join our team and assist with managing our website and social media content.

Key Responsibilities:
  • Establish and maintain strong customer relationships, following up as needed to ensure satisfaction.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Collaborate with the agent to manage website and social media content, ensuring a strong online presence.
  • Maintain a high level of work ethic and commitment to success, striving for excellence in every aspect of the role.

Benefits:
  • 401(k) matching after 12 months of service
  • Hourly pay
  • Health benefits
  • Paid time off (vacation and personal/sick days)
  • Valuable experience and opportunities for growth

Requirements:
  • Excellent interpersonal and communication skills, both written and verbal
  • Strong organizational and detail-oriented skills
  • Ability to learn computer functions and effectively relate to customers
  • Bilingual - Spanish required
  • Property and Casualty license (must be able to obtain)


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