Licensed Optical Supervisor

1 week ago

Canton, Ohio, United States Warby Parker Full time
About the Role

We're seeking a highly skilled Licensed Optical Supervisor to join our team at Warby Parker. As a key member of our optical team, you'll be responsible for providing exceptional customer service, leading our team of opticians and retail advisors, and ensuring that our stores meet the highest standards of optical excellence.

Key Responsibilities
  • Provide expert optical services to customers, including taking and recording measurements, adjusting and fitting eyewear, and executing these details with flawless accuracy.
  • Work directly with customers to help meet all of their eyewear needs, using your expertise to explain prescription terminology and product offerings.
  • Lead and mentor the Optical team, including participants of our Optician Apprentice Program, and exemplify what great service looks like.
  • Set your store up for success each day by ensuring that all operational, service, and staff zoning procedures are executed to Warby Parker standards.
  • Drive the store vision and sales by providing above-and-beyond service on the floor and acting as the main contact for customer and operational questions.
Requirements
  • A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) with 2+ years of experience, including supervisor responsibilities.
  • Passionate about the eyewear and retail industries.
  • A clear, effective, and professional communicator-you can break down technical terms for customers to easily understand.
  • Dedicated to going above-and-beyond to make customers (and your teammates) happy.
  • An energetic, positive team player who's able to adapt in a fast-paced, ever-changing work environment.
About Us

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style. We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be.

We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. Since the day we launched in 2010, we've pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home.

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.

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