Senior Operations Manager
3 weeks ago
Leadership Opportunity at Midtown Athletic Club
Midtown Athletic Club in Rochester, NY, is seeking a talented General Manager to lead our premier facility. The successful candidate will report directly to the Vice President of Operations and drive both member satisfaction and financial performance.
Rochester offers a compelling destination for top-tier candidates, with a high quality of life, affordable cost of living, and vibrant cultural scene. The expected base salary for this position is $120,000–$130,000, plus annual bonus opportunities. Comprehensive relocation assistance is available.
Key Responsibilities
- Lead, hire, onboard, and retain a cohesive leadership team, fostering a culture of high performance.
- Ensure all associates align with the club's goals, cascading key messages throughout the organization.
- Cultivate a club-wide sales culture focused on net membership growth, leveraging best practices for member acquisition and onboarding.
- Innovate and refine the member experience, responding to feedback and maintaining the club's competitive edge.
- Implement standard operating procedures to ensure the profitability and sound financial growth of the club.
- Analyze and develop systems to improve operational efficiency.
- Assist in preparing annual budgets and reporting on performance through variance analysis.
- Conduct competitive analysis to maximize the club's advantage in the marketplace.
- Manage operational expenses and identify opportunities to reduce waste and inefficiencies.
Requirements
- Minimum of 5 years of hands-on general management experience with a proven track record of leading multi-million-dollar private club/luxury hospitality business operations.
- Bachelor's degree in Business Administration, Sports Management, or a related field.
- At least 5 years of experience in personnel management, including hiring, supervision, and performance evaluations.
- Strong financial acumen with the ability to identify and respond to financial variances effectively.
- Expertise in using data to identify key performance indicators and drive business results.
- Functional understanding of process improvement, marketing, branding, sales management, and organizational re-engineering.
- A results-oriented leader with a history of reducing expenses, growing revenue, and increasing profits.
- Proven decision-making and problem-solving skills.
- Experience building high-performing teams and managing associate performance.
- Detail-oriented with the ability to oversee all facets of club operations, ensuring the highest standards are met.
We invite you to apply for this exciting opportunity to lead our team and drive success at Midtown Athletic Club.
MIDTOWN is an Equal Opportunity Employer.
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