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Customer Service Representative

2 months ago

Broken Arrow, Oklahoma, United States Easy Expat Full time
Customer Service Representative

We are seeking a highly skilled and multilingual Customer Service Representative to join our team at Easy Expat in Lisbon. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and issues in a timely and professional manner.

Main Responsibilities:

  • Provide excellent customer service to clients via phone, email, and chat
  • Assist clients with their queries and issues in a timely and professional manner
  • Manage client portfolios and keep track of all information to ensure a positive experience throughout the customer's journey
  • Be the point of contact for clients before and after purchases, handling payment questions, modifying delivery dates, and resolving complaints
  • Make outbound calls and send emails to clients as needed

Requirements:

  • Native German, Nordic, Dutch, or Czech language skills (C1/C2 level)
  • English language skills (to ensure effective communication and training)
  • Well-organized and proactive approach to work
  • Ability to act with integrity and ethics
  • Team player with a positive attitude and motivation to face new challenges

About Easy Expat:

We are a dynamic and growing company that specializes in providing customer service solutions to clients in various industries. We are committed to delivering exceptional service and building long-term relationships with our clients.