Enterprise IT Support Professional

5 days ago


Chicago, Illinois, United States Hirewell Full time

Hirewell

Salary Range: $95,000 - $145,000 per annum

Job Description:

We're seeking an experienced Enterprise IT Support Professional to join our team. As a key member of our Enterprise Support Team, you'll be responsible for delivering exceptional technical support to our enterprise clients, leveraging your expertise in networking solutions and technologies.

Your Key Responsibilities:

  • Deliver technical assistance to enterprise clients via multiple communication channels.
  • Take ownership of customer inquiries, guiding them from initial request to resolution.
  • Offer advice and training on best practices, product features, and solutions tailored to client needs.
  • Diagnose and troubleshoot technical issues, proposing temporary or permanent solutions as needed.
  • Identify and recreate bugs or challenges to improve the user experience.
  • Keep current with product updates, industry trends, and emerging technologies.
  • Partner with internal teams to provide actionable feedback for enhancing products and processes.

Required Skills and Qualifications:

  • A genuine enthusiasm for technology and hands-on experience with networking solutions.
  • In-depth understanding of networking concepts like routing, switching, security protocols, and VPNs.
  • Familiarity with protocols such as TCP/IP and practical knowledge of operating systems like Linux.
  • Strong analytical and troubleshooting skills with the ability to simplify complex solutions for clients.
  • Adaptability to a fast-paced environment with evolving priorities and challenges.
  • A focus on improving both user experience (UX) and customer experience (CX), with ideas for enhancing interactions and usability.
  • Outstanding written and verbal communication skills.

Benefits:

  • A competitive salary and comprehensive benefits package.
  • A 401(k) plan to help you plan for the future.
  • Advanced tools and equipment to set up your own home lab.
  • A modern office located in the heart of the city.
  • A flexible hybrid work model, blending office and remote work opportunities.


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