Education Walkthrough Enterprise Specialist
1 week ago
A senior customer success position at Education Walkthrough Enterprise seeks an experienced professional to lead a portfolio of high-value accounts. The ideal candidate will have a strong background in customer-facing roles, preferably within the education sector.
About Us
At Education Walkthrough Enterprise, we empower educators and institutions with innovative solutions to improve learning outcomes. As a Customer Success Manager, you will play a vital role in ensuring our customers achieve their goals and maximize the value from our platform.
Your Responsibilities
Manage a portfolio of key accounts, delivering exceptional customer experiences through regular engagement, proactive issue resolution, and strategic growth initiatives. Collaborate closely with cross-functional teams to gather insights, develop targeted solutions, and drive business results. Ensure timely renewal processes, upsell opportunities, and customer satisfaction metrics meet or exceed expectations. Foster open communication channels, leveraging data-driven decision making to inform customer-centric strategies. Develop and maintain in-depth knowledge of our platform, staying up-to-date on product enhancements and industry trends.
Requirements & Qualifications
- 2+ years of experience in customer-facing roles within SaaS companies, ideally related to education, marketing, HR, event management, or cloud services
- Proven ability in data-driven decision making and strategic thinking to improve customer satisfaction and retention
- Experience managing and driving success at scale in a portfolio of accounts
- Strong communication and interpersonal skills to build relationships with diverse stakeholders
- Ability to understand customer objectives and think creatively on ways to achieve them
- Familiarity with CRM systems, preferably Hubspot
We offer a competitive $85,000 salary, comprehensive benefits package, and opportunities for career growth and professional development in a dynamic and supportive environment.
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