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Front Desk Associate

2 months ago

Miami, United States Concord Hospitality Full time
Front Desk Clerk Job Description

We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Concord Hospitality. As a Front Desk Clerk, you will be the first point of contact for our guests and will play a critical role in ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage the front desk operations, including checking guests in and out, handling room assignments, and processing payments.
  • Maintain a high level of knowledge about the hotel's services and amenities, as well as local attractions and events.
  • Communicate effectively with other departments, including housekeeping, food and beverage, and maintenance, to ensure seamless service delivery.
  • Stay up-to-date with hotel safety and emergency procedures, and take necessary actions to ensure guest safety and well-being.
Why Work with Us?

At Concord Hospitality, we value our associates and strive to create a positive and supportive work environment. We offer competitive wages, comprehensive benefits, and opportunities for career advancement. Our company culture is built on five core values: Quality, Integrity, Community, Profitability, and Fun. We believe in treating our associates with respect and dignity, and we are committed to providing a safe and inclusive workplace.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.