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Executive Director of Operational Excellence

2 months ago

Philadelphia, Pennsylvania, United States Aramark Full time
Job Summary

The Executive Director of Operational Excellence will be responsible for driving business growth and improvement within the company's Line of Business (LOB). This individual will work closely with the LOB President and Regional Vice Presidents to determine priorities, implement operational processes and tools, and monitor their progress.

The ideal candidate will have a strong leadership skill set, with experience in managing people, organizing and prioritizing work, communicating priorities, monitoring progress and outcomes, coaching and improving individual performance.

Key Responsibilities
  • Develop and drive initiatives to improve quality, service, and pricing in Retail, Food, and Lodging
  • Ensure Food & Labor productivity performance across LOB
  • Deploy operational processes/programs and tools/technology developed by LOB and COEs
  • Lead a team that works with LOB leadership to identify and ensure success of high impact accounts within LOB
  • Ensure a standard process/toolkit is used
  • Monitor results to ensure progress & resource efficiency
  • Provide expert support to solve structural or technical problems
  • Facilitate performance monitoring and accountability
  • Analyze outcomes/indicators/behaviors to identify opportunities
  • Work closely with President and RVPs to drive improvement and accountability
  • Partner with COEs to develop and deploy field ready programs & tools
  • Build, Lead and Direct a team of OpEx leaders focused in Retail, Food, and Lodging
Requirements
  • Experience - Requires at least 10 years experience and 5+ years in a field management role
  • Education - Bachelor's degree required; Master's degree preferred
  • Strong leadership skill set
  • Managing people, organizing / prioritizing work, communicating priorities, monitoring progress and outcomes, coaching and improving individual performance
  • Knowledge of and experience with operational tools & processes (PRIMA, KRONOS, etc.)
  • Attention to detail
  • Process rigor and diligence
  • Listening & diagnosis skills
  • Strong oral, written, and presentation skills
  • Ability to effectively communicate to and work with a wide range of people and behavior styles
  • Fast learner; able to quickly understand complex processes & issues
  • Strong analytical skill set, including:
  • Financial and operational analysis
  • Root cause problem solving
  • Productivity toolkit (excel, powerpoint & visual display of quantitative data)
  • Computer / system savvy; able to quickly learn and manipulate new tools