Customer Service Representative

1 week ago


Medina, Ohio, United States Fifth Third Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a CSR/Teller at our Medina North Court, OH location. As a key member of our banking team, you will be responsible for providing exceptional customer service, building relationships, and driving sales growth.

Key Responsibilities
  • Provide excellent customer service in all interactions, ensuring a positive experience for every customer.
  • Deepen relationships with customers by listening to their needs, asking questions, and guiding them to meet their financial goals.
  • Perform daily office responsibilities, maintaining the efficient operation of the office and ensuring accurate balancing records.
  • Handle customer complaints and issues professionally, escalating complex matters to leadership as needed.
  • Build and maintain a working knowledge of retail products and services, referring customers to Bankers and business partners as appropriate.
Requirements
  • High school diploma or equivalent required.
  • Ability to interact comfortably and confidently with the public.
  • Knowledge of retail policies and procedures, with a focus on risk management and compliance.
  • Flexibility in scheduling, with a willingness to work a variety of shifts.
About Us

Fifth Third Bank is committed to creating an inclusive and engaging work environment, where every employee has the opportunity to grow and succeed. We are an equal opportunity employer, dedicated to promoting diversity and inclusion in all aspects of our business.



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