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Logistics Account Manager

2 months ago

Troy, Michigan, United States Echo Global Logistics Full time
Job Summary

Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best.

From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.


Position Overview:
Echo's Sales Operations Department is seeking a passionate, self-starter for our Account Executive I role. This role helps our sales team deliver outstanding service by supporting all functions of Echo's clients' shipping needs.

This includes providing quotes for shipments, proactively identifying exceptions in the booking, and tracking process, and working with the client to resolve those exceptions.

On this team, your work ethic, determination, and customer-first mentality will help you to build, secure and maintain relationships with key accounts while contributing to Echo's long-term growth and success.


Key Responsibilities:
  • Utilize Echo's proprietary software to build and manage all shipments assigned to your team
  • Schedule pickup and delivery appointments based on customer specific needs and priorities
  • Work with internal partners to ensure that all client shipments are proactively booked and tracked for on-time pickup and delivery
  • Maintain and follow current operating procedures
  • Partner with and mentor Logistics Coordinators to share workload and allow prioritization based on client needs
  • Be an expert using Echo's proprietary technology to perform all tasks required to fulfill client requests
  • Work with multiple sales reps across multiple sales managers

Requirements:
  • BA/BS degree preferred, but not required
  • Relevant Experience in Logistics, Supply Chain, or Transportation industries preferred, but not required
  • Excellent written and verbal communication skills
  • Proficient in Windows Operating systems and Microsoft Office suite
  • Proven track record of exceptional customer service/handling customer issues
  • Strong inter-departmental and client relationship building skills
  • Thrives in a fast-paced, competitive environment that requires multi-tasking and problem solving

What's in it for you?
  • Competitive base salary w/ exceptional benefits (Medical, Dental, Vision, Disability, and Life Insurance, as well as 401K with company match, Pet Insurance, and more)
  • Opportunities for professional growth and internal advancement
  • A collaborative, upbeat, and inclusive work environment
  • Work-life balance and flexible work accommodations
  • Lifestyle and wellness perks (PTO, Commuter Benefits, Gym Membership Discounts, etc.)

Work Environment/Physical Demands:

This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties.

The noise level in the work environment is typical of that of an office with an open seating floor plan.

The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.