Front Office Supervisor

2 weeks ago


Westminster, Colorado, United States Sunridge Hotel Group Full time
Job Title: Front Office Supervisor

The Front Office Supervisor plays a crucial role in ensuring the smooth operation of the hotel's front office activities. Reporting directly to the General Manager, this individual is responsible for providing exceptional customer service, managing front desk personnel, and maintaining accurate records.

Key Responsibilities:
  • Guest Service: Provide top-notch customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Front Desk Management: Supervise and coordinate the activities of front desk personnel, ensuring that they are adequately staffed and trained to meet the needs of guests.
  • Record Keeping: Maintain accurate and up-to-date records, including cash flow sheets, direct bill accounts, credit card payments, registration cards, and reservation cards.
  • Communication: Correspond with group and travel agents to answer special requests for rooms and rates, and assist with sales and marketing efforts as directed.
  • Team Management: Assign duties to front desk personnel, observe their performance, and provide feedback to ensure adherence to franchise standards, hotel policies, and established operating procedures.
Requirements:
  • Education: One-year certificate from college or technical school, or 6 months to 1 year related experience and/or training, or equivalent combination of education and experience.
  • Experience: Hospitality experience required, Marriott Select Service experience preferred.
  • Skills: Excellent customer service skills, ability to work in a fast-paced environment, strong communication and problem-solving skills, and ability to maintain confidentiality.

Why Join Our Team: As a Front Office Supervisor at Sunridge Hotel Group, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service and contributing to the success of our hotel. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.



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