Patient Registration Specialist, ER

2 weeks ago


Hiawatha, Kansas, United States Amberwell Health Full time
Job Overview

Location
Amberwell Health

Employment Type
PRN (As needed - no fixed schedule)

Educational Requirement
High School Diploma or GED

Travel Requirement
None

Job Category
Customer Service - Patient Access - Patient Registration

Position Summary

The Patient Access Coordinator for the Emergency Department is responsible for providing administrative and reception support tailored to the needs of patients across various age groups. This role adheres to established Standards of Care and State Practice Guidelines, while also implementing Strategic Quality Management principles. The Coordinator ensures a safe care environment and fosters collaboration with nursing staff and other healthcare professionals.

Key Responsibilities:

1. Professional Conduct
Exhibits exemplary behavior standards in all interactions.

2. Knowledge and Productivity
Completes responsibilities efficiently, adhering to established protocols and timelines.

3. Communication Skills
Demonstrates effective communication abilities in all forms.

4. Continuous Learning
Engages in ongoing education and development relevant to the role.

5. Compliance with Policies
Follows hospital and departmental policies and procedures diligently.

6. Team Collaboration
Works cooperatively with colleagues to promote a positive team environment.

Qualifications:

Education: High school diploma or GED required.

Experience: No prior experience necessary.

Skills: Strong customer service and verbal communication skills are essential. Must maintain compliance with HIPAA regulations and uphold patient confidentiality.

Core Values:

Service Excellence: Demonstrates commitment to high-quality service.

Accountability: Takes responsibility for actions and decisions.

Respect: Values diversity and listens actively to others.

Excellence: Pursues continuous improvement and integrity in all tasks.

Teamwork: Collaborates effectively with others to achieve common goals.

Specific Duties:

1. Engages professionally with patients, families, and visitors.
2. Completes patient registration and insurance verification accurately.
3. Inputs patient charges into the system promptly.
4. Maintains an organized work area and filing system.
5. Answers and directs incoming calls efficiently.
6. Assists in maintaining departmental logs and records.
7. Ensures effective communication of departmental updates and schedules.

By fulfilling these responsibilities, the Patient Access Coordinator plays a vital role in enhancing the patient experience and supporting the operational efficiency of the Emergency Department.

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