Patient Services Representative, Emergency Care
1 week ago
Location
Amberwell Health
Position Type
PRN (As needed - no set schedule)
Education Requirement
High School Diploma or GED
Travel Requirement
None
Job Category
Customer Service - Patient Access
Position Summary
The Patient Access Specialist in the Emergency Department is responsible for providing essential administrative and reception support tailored to the needs of patients across various age groups. This role adheres to established Standards of Care and Practice, ensuring a safe and efficient environment. The specialist plays a crucial role in the orderly registration of patients, collecting accurate information, and verifying insurance details. They are also responsible for managing incoming calls with professionalism and directing them appropriately within the healthcare facility. Visitors are greeted warmly, and assistance is arranged for patients needing to consult with a Financial Counselor.
Key Responsibilities:
1. Professional Conduct
Exhibit exemplary behavior standards in all interactions.
2. Knowledge and Productivity
Fulfill job responsibilities by adhering to established protocols and timelines.
3. Communication Skills
Demonstrate effective communication abilities in all forms.
4. Continuous Learning
Engage in ongoing education and development relevant to the role.
5. Compliance with Policies
Follow hospital and departmental guidelines diligently.
6. Team Collaboration
Work collaboratively with colleagues to foster a supportive environment.
Qualifications:
Education: High school diploma or GED equivalent required.
Experience: No prior experience necessary.
Skills: Strong customer service and verbal communication skills are essential. Must maintain compliance with HIPAA regulations and uphold patient confidentiality.
Core Values:
1. **Service Excellence**: Commit to high-quality service and support for patients and colleagues.
2. **Accountability**: Take ownership of responsibilities and adhere to organizational standards.
3. **Respect**: Value diversity and demonstrate respect for all individuals.
4. **Continuous Improvement**: Strive for personal and professional growth through learning and adaptation.
5. **Teamwork**: Collaborate effectively with others to achieve common goals.
This position requires a commitment to excellence in patient care and a dedication to fostering a positive environment for both patients and staff.
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