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Emergency Room Access Representative
2 months ago
Location
Amberwell Health
Employment Type
PRN (As needed - no fixed schedule)
Educational Requirement
High School Diploma or GED
Travel Requirement
None
Job Category
Customer Service - Patient Access - Admissions
Position Summary
The Patient Access Representative for the Emergency Department plays a crucial role in providing administrative and receptionist support tailored to the needs of patients across various age groups. This position adheres to established Standards of Care and Practice, ensuring compliance with State Guidelines while fostering a collaborative environment with nursing staff and other healthcare professionals. The primary responsibility includes the efficient and accurate registration of patients, confirming insurance benefits and eligibility, and managing incoming calls with professionalism and courtesy. Visitors to the facility are greeted warmly, and arrangements are made for patients to consult with Financial Counselors when necessary.
Key Responsibilities:
1. Professional Conduct
Exhibit exemplary behavior standards in all interactions.
2. Knowledge and Productivity
Fulfill job responsibilities by adhering to established protocols within designated timeframes.
3. Communication Skills
Demonstrate effective communication abilities in all forms.
4. Continuous Learning
Engage in ongoing education and development relevant to the role.
5. Compliance with Policies
Follow hospital and departmental policies diligently.
6. Team Collaboration
Contribute positively to team dynamics and support colleagues.
7. Essential Job Functions
Perform specific job functions effectively and efficiently.
Qualifications:
Education: High school diploma or GED equivalent is mandatory.
Experience: No prior experience is required.
Skills and Abilities: Strong customer service and verbal communication skills are essential. Must maintain compliance with HIPAA regulations and uphold patient confidentiality.
