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Healthcare Customer Service Agent, ER
2 months ago
Location
Amberwell Health
Employment Type
PRN (As needed - no fixed schedule)
Educational Requirement
High School Diploma or GED
Travel Requirement
None
Job Category
Customer Service - Patient Access
Position Summary
The Patient Access Representative for the Emergency Department plays a vital role in delivering exceptional administrative support tailored to the diverse needs of patients. This position adheres to established care standards and guidelines, ensuring a secure and efficient environment for patient care. The representative is tasked with the orderly registration of patients, accurately collecting and verifying personal and insurance information. Additionally, the role involves managing incoming calls with professionalism and directing them appropriately within the facility. Visitors are greeted warmly, and assistance is provided to connect patients with Financial Counselors when necessary.
Key Responsibilities:
1. Professional Conduct
Demonstrates exemplary behavior standards in all interactions.
2. Knowledge and Productivity
Completes responsibilities in accordance with established protocols and timelines.
3. Communication Skills
Exhibits strong communication abilities across various platforms.
4. Continuous Learning
Engages in ongoing education and professional development relevant to the role.
5. Compliance with Policies
Adheres to hospital and departmental policies and procedures diligently.
6. Team Collaboration
Fosters a cooperative work environment, promoting teamwork and mutual support.
7. Essential Job Functions
Performs specific job functions effectively and efficiently.
Qualifications:
Education: High school diploma or GED equivalent is required.
Experience: No prior experience necessary.
Skills and Abilities: Strong customer service and verbal communication skills are essential. Must maintain compliance with HIPAA regulations and uphold patient confidentiality.
